Soporte para audífonos OKB

Q: How long does the battery last?

Controller : Provides 10-12 hours of continuous use on a full charge. Wireless Earphones : Last 6 hours per charge , with up to 15 hours total when using the charging case. Battery life depends on volume settings—higher volumes and Bluetooth streaming will drain the battery faster. However, the current design is optimized for all-day use. For all-day convenience, simply recharge overnight, and you're ready to go!

Q: How long does it take to charge? Does it support fast charging?

Both the controller and earphones take about 2 hours to fully charge. The package includes a dual charging cable that allows you to charge both the controller and earphones simultaneously. This device does not support fast charging. Please use the included charging accessories to ensure the best performance.

Q: What should I do if calls or YouTube sound too quiet?

If you've already set your phone volume to the maximum but still find the sound too low, try this: Disconnect Bluetooth and switch to speaker mode on your phone. Place your phone near the microphone on the controller Use the volume adjustment buttons on the controller to amplify the sound further. This method improves sound clarity while ensuring you can hear the conversation better.

Q: Why can’t I hear any sound on calls or YouTube?

When using Bluetooth for calls or media streaming, volume is controlled by your phone . Check if your phone is muted. Adjust the volume directly from your phone. For media streaming, press the Stream Button (🎵) on the controller . Once the 🎵 symbol appears on the screen, sound will switch to the streaming mode.

Soporte y solución de problemas de dispositivos OKB

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Hemos intentado responder las preguntas más habituales.

Lo que necesita saber sobre la batería y la carga

Su audífono debería acompañarle durante todo el día sin preocupaciones. Esta sección cubre todo lo que necesita saber sobre la duración de la batería, el tiempo de carga y cómo maximizar su uso.

How long does the battery last?

Controller: Provides 10-12 hours of continuous use on a full charge.
Wireless Earphones: Last 6 hours per charge, with up to 15 hours total when using the charging case.

Battery life depends on volume settings—higher volumes and Bluetooth streaming will drain the battery faster. However, the current design is optimized for all-day use.

For all-day convenience, simply recharge overnight, and you're ready to go!

How long does it take to charge? Does it support fast charging?

Both the controller and earphones take about 2 hours to fully charge.

The package includes a dual charging cable that allows you to charge both the controller and earphones simultaneously.

This device does not support fast charging. Please use the included charging accessories to ensure the best performance.

Cómo usar sus buenos dispositivos de audición de voz

Esta sección aborda inquietudes comunes sobre la percepción del sonido, el funcionamiento del dispositivo y cómo obtener la mejor experiencia auditiva en diferentes entornos.

Why can I hear my own voice?

Good Voice hearing devices use sealed ear tips for better sound enhancement. However, because they fit snugly in the ear, they can cause a slight blocked sensation and make your own voice sound louder—this is known as the "occlusion effect." This can feel unfamiliar at first, especially for new hearing aid users.

Additionally, Good Voice hearing devices process sound through the controller before sending it back to the earphones. This allows users to hear their own voice naturally while speaking, helping them control their volume and avoid speaking too loudly.

It may take some time to get used to this experience, just like adjusting to a new pair of glasses.

When I watch TV for long periods with hearing aids, I often notice echoes and distortions that make it hard to follow along.

Good Voice hearing devices feature a "TV Mode" that lets the device be positioned near the speaker, reducing interference. This allows the user to hear directly through the hearing aids without echoes!

At family gatherings or in noisy environments, I often find it hard to follow conversations even with hearing aids.

Good Voice hearing devices are specifically designed for noisy environments. The built-in features help reduce background noise, amplify voices, and make group conversations easier. They also include an "Enhanced Noise Reduction Mode" for added clarity in difficult settings.

What should I do if calls or YouTube sound too quiet?

If you've already set your phone volume to the maximum but still find the sound too low, try this:

Disconnect Bluetooth and switch to speaker mode on your phone.
Place your phone near the microphone on the controller
Use the volume adjustment buttons on the controller to amplify the sound further.

This method improves sound clarity while ensuring you can hear the conversation better.

Why can’t I hear any sound on calls or YouTube?

When using Bluetooth for calls or media streaming, volume is controlled by your phone.

Check if your phone is muted.
Adjust the volume directly from your phone.
For media streaming, press the Stream Button (🎵) on the controller. Once the 🎵 symbol appears on the screen, sound will switch to the streaming mode.

Tranquilidad con tu compra

Queremos que tenga plena confianza en su audífono Good Voice. Ya sea que esté considerando devolverlo o necesite asistencia con la garantía, aquí tiene todo lo que necesita saber:

How does the 30-day money-back guarantee work?

If you're not completely satisfied with your Good Voice hearing device, you can return it within 30 days of delivery for a full refund—no questions asked.

The 30-day period begins when your order is delivered and expires on the 31st day.

Exclusions for the Warranty:

The device must be returned in its original condition with all accessories.
Damage caused by misuse, accidents, or unauthorized modifications is not covered.
Shipping fees (if applicable) may not be refundable.

How does the 1-year manufacturer’s warranty work?

Your Good Voice hearing device is backed by a 1-year manufacturer warranty covering defects in materials and workmanship. If you experience any issues due to a manufacturing defect within the first year, we’ll repair or replace the device at no cost.

The 1-year warranty begins on the delivery date and remains valid for 365 days. Please note that the warranty applies only to the first order and does not reset with a replacement device.

Exclusions for the Warranty:

Damage caused by misuse, water exposure, accidents, or unauthorized repairs.
Normal wear and tear, including battery depletion over time.
Loss or theft of the device.
Issues caused by improper storage or handling.

Cronograma de adaptación de un dispositivo para escuchar la voz

Week 1

Initial Adjustment

Family Communication: If living with family, encourage them to actively turn on the controller. This helps both parties get used to wearing the device.
Extending the Ear: Both the user and family members should adapt to the idea that communication no longer requires speaking directly into the user's ear. The controller functions as the user’s ear.
Self-Voice Adaptation: Practice adjusting the speaking volume if the user's voice feels too loud.

Week 2

Becoming Familiar with Device Functions

Extending the Ear: When watching TV, place the controller near the TV’s audio source and adjust the left/right volume to a comfortable level. During meals, place the controller on the table or closer to the speaker to easily engage in conversations.
Bluetooth Streaming Feature: Pair the controller with a smartphone via Bluetooth and practice making phone or video calls with distant family members. Start using the controller for streaming videos and movies.

Week 3

Adjusting to Noisy Environments

Practicing in Noisy Places: Begin using the hearing aid in loud environments, such as restaurants or shopping centers. To hear conversations more clearly, habitually move the controller closer to the speaker.
Noise Reduction Mode: If the environment is too noisy, practice switching between Noise Reduction Mode and Enhanced Noise Reduction Mode for better clarity.

Week 4

Full Adaptation & Maintenance

Function Familiarity: By this stage, the user should feel comfortable operating all key functions and fully experience the benefits of the hearing aid. They can also gradually extend their daily wearing time based on their needs.
Charging & Maintenance: Remember to charge both the controller and earphones regularly. Turn off the device when not in use to maintain battery performance and prevent excessive discharge, which can shorten battery life.