• Controller: Provides 10-12 hours of continuous use on a full charge.
• Wireless Earphones: Last 6 hours per charge, with up to 15 hours total when using the charging case.

Battery life depends on volume settings—higher volumes and Bluetooth streaming will drain the battery faster. However, the current design is optimized for all-day use.

For all-day convenience, simply recharge overnight, and you're ready to go! 

Both the controller and earphones take about 2 hours to fully charge.

The package includes a dual charging cable that allows you to charge both the controller and earphones simultaneously.

This device does not support fast charging. Please use the included charging accessories to ensure the best performance.

Good Voice hearing devices use sealed ear tips for better sound enhancement. However, because they fit snugly in the ear, they can cause a slight blocked sensation and make your own voice sound louder—this is known as the "occlusion effect." This can feel unfamiliar at first, especially for new hearing aid users.

Additionally, Good Voice hearing devices process sound through the controller before sending it back to the earphones. This allows users to hear their own voice naturally while speaking, helping them control their volume and avoid speaking too loudly.

It may take some time to get used to this experience, just like adjusting to a new pair of glasses.

Good Voice hearing devices feature a "TV Mode" that lets the device be positioned near the speaker, reducing interference. This allows the user to hear directly through the hearing aids without echoes!

Good Voice hearing devices are specifically designed for noisy environments. The built-in features help reduce background noise, amplify voices, and make group conversations easier. They also include an "Enhanced Noise Reduction Mode" for added clarity in difficult settings.

If you've already set your phone volume to the maximum but still find the sound too low, try this:

1. Disconnect Bluetooth and switch to speaker mode on your phone.
2. Place your phone near the microphone on the controller
3. Use the volume adjustment buttons on the controller to amplify the sound further.

This method improves sound clarity while ensuring you can hear the conversation better.

When using Bluetooth for calls or media streaming, volume is controlled by your phone.

• Check if your phone is muted.
• Adjust the volume directly from your phone.
• For media streaming, press the Stream Button (🎵) on the controller. Once the 🎵 symbol appears on the screen, sound will switch to the streaming mode.

If you're not completely satisfied with your Good Voice hearing device, you can return it within 30 days of delivery for a full refund—no questions asked. 

The 30-day period begins when your order is delivered and expires on the 31st day.

Exclusions for the Warranty:

• The device must be returned in its original condition with all accessories.
• Damage caused by misuse, accidents, or unauthorized modifications is not covered.
• Shipping fees (if applicable) may not be refundable.

Your Good Voice hearing device is backed by a 1-year manufacturer warranty covering defects in materials and workmanship. If you experience any issues due to a manufacturing defect within the first year, we’ll repair or replace the device at no cost.

The 1-year warranty begins on the delivery date and remains valid for 365 days. Please note that the warranty applies only to the first order and does not reset with a replacement device.

Exclusions for the Warranty:

• Damage caused by misuse, water exposure, accidents, or unauthorized repairs.
• Normal wear and tear, including battery depletion over time.
• Loss or theft of the device.
• Issues caused by improper storage or handling.