When you invest in a hearing aid, you're not just purchasing a device — you're investing in your quality of life, your confidence, and your ability to stay connected to loved ones. At OKB Hearing Aids, we understand how important this decision is. That’s why we back every product with comprehensive support, a simple return policy, and a full manufacturer’s warranty.
In this guide, we’ll explain everything you need to know about OKB Hearing’s customer service, 30-day money-back guarantee, and 1-year manufacturer’s warranty.
Peace of Mind with Your Purchase
Choosing a hearing aid online can feel overwhelming. At OKB Hearing, our mission is to make this process easy and risk-free. From your first purchase to ongoing care, we’re committed to supporting you at every step.
Whether you're purchasing our best-selling Good Voice OTC Hearing Aids or browsing our full collection, you can shop confidently with both our 30-day guarantee and 1-year manufacturer’s warranty.
How Does the 30-Day Money-Back Guarantee Work?
We want you to be completely satisfied with your hearing device. That’s why every OKB Hearing device comes with a 30-day money-back guarantee. This allows you to try the device in your everyday life and ensure it fits your hearing needs.
Return Period
- The 30-day window begins on the delivery date of your order.
- You have 30 full days to evaluate your hearing aid in real-life situations: at home, in restaurants, or in noisy environments.
- If you’re not fully satisfied, you may request a full refund anytime before the 31st day.
How to Initiate a Return
Returning your hearing aid is simple:
- Contact OKB Hearing customer service via email or through our Contact Us page.
- Provide your order number and request a return.
- Our support team will issue return instructions.
Once we receive the returned item in its original condition, your refund will be processed back to your original payment method.
Return Conditions
To ensure your return is accepted:
- The hearing aid must be in its original condition.
- All included accessories (charging cables, storage case, ear tips, manuals, etc.) must be returned.
- The device must not show signs of misuse, physical damage, or unauthorized modification.
- Shipping fees paid for expedited delivery may not be refundable.
Full details are available on our Refund Policy page.
How Does the 1-Year Manufacturer’s Warranty Work?
Every OKB Good Voice hearing device includes a 1-year manufacturer’s warranty. This warranty covers defects in materials and workmanship for one full year following delivery.
What Is Covered
- Malfunctions due to manufacturing defects
- Internal component failures not caused by misuse or accidents
- Electrical or mechanical issues caused by defective parts
If any of these issues arise within 12 months, OKB Hearing will repair or replace your device at no additional cost.
Warranty Period
- The warranty period begins on your delivery date.
- The warranty remains valid for 365 days from the delivery date.
- If a replacement device is issued, it does not reset or extend the original warranty period.
Warranty Exclusions
The warranty is designed to protect you from manufacturing defects but does not cover:
| Covered | Not Covered |
| Manufacturing defects | Accidental damage, including drops, impact, or water exposure |
| Internal component failure | Unauthorized repairs or modifications |
| Electrical malfunction | Loss or theft |
| Mechanical failures | Battery depletion or normal wear and tear |
| Damage from improper storage or handling |
For complete warranty terms, please refer to our Refund & Warranty Policy.
Customer Service You Can Count On
Hearing aids are highly personal devices that sometimes require adjustments and fine-tuning. OKB Hearing offers dedicated customer service to help you get the most out of your device.
You can contact our customer support team for:
- Setup and pairing assistance
- Troubleshooting and device adjustments
- Cleaning and maintenance questions
- Warranty and return inquiries
We are available through:
- Email: support@okbhearing.com
- Phone Support: Monday to Friday, 9 AM to 5 PM EST
- Live Chat: Available directly on our homepage during business hours
For quick self-service, we also recommend visiting our Support & Troubleshooting FAQ, which covers:
- Bluetooth pairing instructions
- Volume adjustment guidance
- Cleaning and maintenance steps
- Common troubleshooting solutions
If you are new to hearing aids, you may also find our guide helpful: What Are Over the Counter Hearing Aids? Benefits, Drawbacks & Where to Buy.
Why Choose OKB Hearing
At OKB Hearing, we offer more than just hearing aids — we offer complete hearing solutions. Our commitment includes:
- FDA-registered OTC hearing aid devices
- Transparent pricing without hidden fees
- Free U.S. shipping
- U.S.-based customer support
- Clear, straightforward return and warranty policies
Our goal is to make hearing care simple, affordable, and fully supported.
Frequently Asked Questions (FAQ)
What happens if I accidentally damage my hearing aid?
Accidental damage such as drops or water exposure is not covered under the 1-year warranty. We recommend careful handling and safe storage of your device when not in use.
Can I return my hearing aid after 30 days?
Returns are only accepted within the 30-day trial period. However, if your device experiences a manufacturer’s defect after 30 days, you are still covered under the 1-year warranty.
My hearing aid isn’t holding a charge. Is this covered?
Battery life naturally decreases over time and is considered normal wear and tear. However, if you experience charging issues shortly after purchase, contact customer support for assistance.
Do I need to register for warranty coverage?
No registration is necessary. Your purchase record automatically activates your warranty. Keep your order confirmation email for reference.
Final Thoughts
At OKB Hearing, we stand behind every product with our 30-day money-back guarantee and 1-year manufacturer’s warranty. Our customer service team is ready to assist you at every step of your hearing journey, from initial purchase to ongoing care.
If you're ready to take control of your hearing, explore our complete collection of hearing aids here.
For any questions or personalized assistance, visit our Contact Us page.
Disclaimer: This article is intended for informational purposes only and does not replace medical advice. Please consult with your healthcare professional for personal hearing care recommendations.
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